Cisco SMARTnet renewals
Keep your Cisco support contracts current. We quote SMARTnet renewals, help line up end dates so renewals are easier to plan, and flag gear that is reaching the end of Cisco support. We work with companies anywhere in the U.S.
Every quote is based on your equipment and coverage level, so there is no price list on this page.
- Navy veteran-owned
- Quotes for companies nationwide
- Help lining up end dates
What a Cisco support contract covers
We call Cisco Smart Net Total Care SMARTnet.
Help from Cisco
Your contract provides access to Cisco’s Technical Assistance Center, where Cisco engineers troubleshoot problems with covered equipment.
Software updates
Your contract gives you the right to download and use software updates and fixes for covered equipment.
Hardware replacement
Your coverage includes hardware replacement for covered equipment, based on the terms of the coverage level. Send us your current coverage level or contract number so we can confirm what applies.
What happens if a contract lapses
What changes when coverage expires.
When support lapses, the contract no longer covers help from Cisco’s Technical Assistance Center, software updates or hardware replacement.
Under Cisco’s Support Reinstatement Policy, support that is more than 30 days overdue for renewal is subject to reinstatement. Reinstatement may involve a fee separate from the cost of support. If support has lapsed for 90 days or more, Cisco may require an inspection before reinstating coverage, and the inspection may involve additional fees. Cisco may also require relicensing if the equipment has changed owners.
Cisco does not allow support reinstatement after a product reaches its Last Day of Support, so we also check the equipment’s lifecycle status before quoting a renewal.
Cisco also applies its reinstatement policy when support is added more than 90 days after the equipment first shipped.
Lining up renewal dates
Align multiple contract end dates.
When we quote a renewal, we can set a new end date or align a device’s coverage with the end date of one of your existing contracts. Cisco calls this co-terming. This lets more of your equipment renew on the same date.
We use Cisco’s renewals and installed-base dashboard to review expiring and expired contracts, equipment without coverage, and equipment approaching its Last Day of Support, after which Cisco can no longer cover it. That helps us identify what to renew, what to drop, and what to plan to replace.
What we need from you
A contract number or list of serial numbers is enough to get started.
Send whatever is easiest. If you have a renewal notice from Cisco or your current partner, that works too.
- Your Cisco contract number or numbers, if you have them
- Serial numbers for the equipment you want covered
- Your current coverage level, if you know it
- Your current end date and any target end date
- Equipment you no longer use, so we leave it off
- Who should receive the quote
How a renewal works with us
We review your equipment and coverage before preparing a quote.
- 1
Send your details
Send us your contract numbers or list of serial numbers. We check the current coverage for each device.
- 2
Review the list
We identify equipment nearing the end of Cisco support and anything you may not need to renew.
- 3
Get a quote
We prepare a quote for the coverage you want and align end dates where it makes sense.
- 4
Approve and confirm
Once you approve, we place the order and confirm the new coverage dates with you.
Not sure where to start?
Start with a free technology and AI review of your network and equipment, then decide what to do next.
SMARTnet renewal questions
Is SMARTnet the same as Smart Net Total Care?
Yes. We refer to Cisco Smart Net Total Care as SMARTnet.
Do we have to be in Omaha to renew through you?
No. We quote Cisco support renewals for companies anywhere in the U.S. Hands-on installation and support work is focused on the Omaha and Lincoln areas.
Our contract already lapsed. Can it be renewed?
Often, yes, but Cisco’s reinstatement policy may add steps or fees, especially after 90 days, and support cannot be reinstated once a product reaches its Last Day of Support. Send us the details and we will tell you what applies.
Can you renew a contract we bought somewhere else?
Yes. Send us the contract number or serial numbers and we will quote it.
Is there a price list?
No. Pricing depends on the equipment, coverage level and term, so we quote each renewal.
Related pages
More Cisco and Meraki services.
Request a SMARTnet renewal quote
Send us your contract numbers or list of serial numbers, and we will get back to you with a quote.